Customer Service Representative

Location: Somerville, Massachusetts

Department: Customer Service

Yaymaker, from the creators of Paint Nite, hosts locally crafted events in 1,500 cities all over North America. By partnering with thousands of like-minded entrepreneurs and artists, Yaymaker gets people up, out & making at bars & restaurants in their neighborhood. Our one-of-a-kind experiences include the Original Paint Nite, Plant Nite, Design-A Sign, Flower Workshop, and Candle Maker, with more on the way. Give your week something to shout about!

You will:

  • Craft quality and efficient responses to customers with some sprinkles of finesse and tender loving care
  • Organize applicable information, coordinate with the team at HO, and provide a plethora of resources to our customer’s needs
  • Respond to all contacts within the Team’s service level agreements (SLAs) via email, live chat, social media, and phone
  • Have a flexible schedule to meet team SLAs - weekend and evening availability
  • Stay up to date on customer communications within the organization
  • Contribute to smaller projects to benefit the customer experience and increase Customer Service communications within other departments
  • Pivot based on the needs of the department and customers

You have:

  • Excellent written communication skills - please submit a cover letter with your application!
  • Prior experience working in a busy, customer-facing role - ideally in a hospitality, hotel, retail, or unscripted customer support environment
  • Completely reliable internet service (if working from home at any time) as your performance will be results driven
  • Working knowledge of Microsoft Word, Gmail, and Google Drive
  • Zendesk knowledge and social media experience a plus

You are:

  • Skilled at managing your time, coaching others, and working independently
  • Excited to work with a young and continually growing company
  • Incredibly organized with a superb attention to detail and confident with your computer skills
  • Able to thrive in a fast-paced environment, even under pressure, and remain flexible and efficient
  • A true team player; able to see the whole picture of any given problem
  • Constantly looking for ways to make things work more efficiently (detective work!)
  • Friendly through the core. You often find a way to laugh when things get stressful.
  • Able to see through the question being asked to the actual problem a user is having
  • Proactive using a variety of resources to resolve challenges, even when you don't know the answer

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level.


When you join Yaymaker, you will join a team that’s pioneering creative social experiences, supporting local communities, and bringing a little more positivity to the world. 

Our part-time event hosts lead our locally crafted experiences in local venues and enjoy flexible work schedules. Full-time team members work out of our home office in Somerville, MA, and enjoy above market competitive benefits such as unlimited Paid Time Off, a 401k with employer match, and 12 weeks of 100% paid maternity or paternity leave (to name just a few). Located minutes from the Red Line Porter Square T station in Somerville, MA, our convenient office location features workout facilities, free parking, lots of snacks, and a fun-loving, collaborative culture that gets it done!